Privacy Policy
Effective October 27, 2026
King Air Conditioning & Electrical ("King Air," "we," "us") provides heating, air conditioning and electrical service to homes and businesses in and around Wills Point, Texas. This policy explains what information we collect, how we use it, and the choices you have.
Information we collect
- Contact details: your name, phone numbers, email address, and service and billing addresses.
- Service records: the equipment at your property (such as model and serial numbers), photos our technicians take of the work, notes about your service, and your appointment history.
- Billing records: estimates, invoices and payment history. Card payments are processed by our payment provider. King Air does not store your full card number.
- Messages: calls, voicemails, texts and emails you send us, and our replies.
- Website information: what you type into forms on our website. Like most websites, ours may also collect basic technical information such as your browser type and the pages you visit.
How we use your information
- To schedule, perform and follow up on service you request.
- To send appointment confirmations, technician arrival notices, estimates, invoices and receipts.
- To answer your questions and keep accurate records of your equipment and service history, including warranty registration with equipment manufacturers when you ask us to.
- To run our business, including billing, accounting and legal requirements.
How we share your information
We do not sell or rent your personal information. We share it only:
- with companies that help us run our business, such as our phone and texting provider, email provider, payment processor and scheduling software, and only so they can provide those services to us;
- with equipment manufacturers or distributors, when needed to register a warranty or order parts for your job;
- when required by law, or to protect the rights and safety of our customers, employees or business.
Text messaging consent and phone numbers are never shared with third parties or affiliates for their marketing or promotional purposes. Information collected as part of our text messaging program is not shared with anyone except the service providers that deliver our messages.
How we protect your information
We limit access to customer records to King Air employees who need them to do their jobs. We use password-protected accounts and reputable service providers. No system is perfectly secure, but we take reasonable steps to protect your information.
How long we keep it
We keep service and billing records as long as you are a customer and as long as needed for warranty, tax and legal purposes.
Your choices
- You can ask to see, correct or delete the personal information we hold about you, except records we must keep by law.
- You can stop text messages at any time by replying STOP.
- You can ask us to stop emailing you at any time.
Children
Our services are for adults. We do not knowingly collect information from children under 13.
Changes to this policy
If we change this policy, we will post the new version on this page with a new effective date.
Contact us
King Air Conditioning & Electrical
301 Corky Boyd Ave, Wills Point, TX 75169
Phone: 903-873-3716
Website: kingairandelectric.net
Text Messaging Terms
Program: King Air Conditioning & Electrical customer service texts.
What you'll get: texts about service you've requested from us: appointment confirmations and reminders, technician arrival notices, updates on parts, estimates, invoices, payment receipts, and replies to your questions. We do not send texts you didn't agree to.
How you sign up: you agree to receive texts when you give us your mobile number and say yes to texts when booking service, or when you text our business number first.
Consent is not required to buy: you don't have to agree to texts to get service from King Air.
How often: message frequency varies based on your service needs.
Cost: message and data rates may apply, according to your mobile plan.
To stop: reply STOP to any message. You'll get one text confirming you've been unsubscribed, and no more texts after that. To start again, reply START.
For help: reply HELP, or call us at 903-873-3716.
Carriers: mobile carriers are not liable for delayed or undelivered messages.
Privacy: your phone number and text messaging consent are never sold or shared with third parties for marketing. See our Privacy Policy above.